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Customer Alerts

07/18/2018 - IMPORTANT PHISHING/EXTORTION E-MAIL ALERT:

Some SEI users may receive or have already received an email falsely warning them that they have been recorded viewing online material and will have to pay a certain amount of money in the form of BitCoin to prevent said material from being sent to their contacts. To make this email more credible, the subject may contain the SEI user's password. We can assure you that this email is a scam and that users do not contact or send money to the sender.

Please note that the passwords specified in the emails were mostly likely found through breaches of various well known sites over the past year and NOT a breach of SEI Communications. In the case that users have received this email and it does specify their current password, it is imperative that you contact our technical support (800-925-6746) to change you password immediately.



02/09/2018 - IMPORTANT PHISHING E-MAIL ALERT:

Some SEI email users may receive or have already received an email falsely warning them that their inbox has reached its limit and will be removed from the server if username and password are not provided. This email is not from SEI Communications. Again, we will never send you an email soliciting sensitive account details like this. Do not respond to this email!



02/28/2017 - IMPORTANT PHISHING E-MAIL ALERT:

Some SEI email users may receive or have already received an email falsely warning them that their inbox has reached its limit and will be removed from the server if username and password are not provided. This email is not from SEI Communications. Again, we will never send you an email soliciting sensitive account details like this. Do not respond to this email.



12/20/2016 - IMPORTANT PHISHING E-MAIL ALERT:

It has come to our attention that several SEI email users have received emails asking for confidential information including name, ad dress, username, password, etc. Do not respond to this email. This is an unauthorized attempt to retrieve information from you. Plea se know that SEI Communications will never contact you to request this kind of information. If you receive an email like this, simply delete it.



Cold Call Phishing Scam has been Reported in Our Area.
In this recent phishing scam, the cold caller claims your computer is infected. Furthermore, they claim they are calling from your ISP (Internet Service Provider). The scammer's proposed solution? Open your computer to them by providing your username, password and other personal information, and let them fix your computer over the network.

SEI Communications assures you, our customer, we will never request this information through a telephone call.

Don't Be A Victim of Phishing.
Phishing is a term used for "spoofed" emails and telephone calls. This type of email looks like it's coming from a legitimate source and is designed to fool recipients into divulging personal data such as account usernames and passwords, credit card numbers and social security numbers.

SEI Communications assures you, our customer, we will never request this information through an email or a telephone call.

809, 284, 876 Area Code Scams.
Be cautious when responding to emails or telephone calls from the 809, 284 or 876 area codes. Consumers usually receive a message telling them to call a phone number with these area codes in order to collect a prize, find out information about a sick relative, etc. If you make the return phone call, it will cause you to inadvertently incur high charges on your phone bill because you are being charged for an international call.




Internet Tech Support
Available 24x7
800-925-6746 | 812-574-8800 | 812-667-8800
812-744-8800 | 812-839-8800 | 812-873-8800
Cellular Technical Support
Monday through Friday ~ 8:00am to 4:30pm
888-200-8077

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